Committed to providing your customers with our best-in-class contact centre service. Supporting your team, and amplifying your brand.

GET TO KNOW US —

Our Background

Mango was founded in 2008 in Ireland focusing on providing 24/7/365 bespoke telemarketing solution to the Irish and UK markets. Mango quickly grew to be one of Irelands leading full service Contact Centres with over 150 agents which prompted growth into the US and Australian markets. Now working across the world, the Mango team are renowned for transparent business practices, innovative solutions and passionate staff. We don’t do “one size fits all”, solutions are tailored to our client’s needs, no matter how large or small the business or organization. Our focus is always in always on strong, open and transparent relationships which ensures we share your goals and vision for success.

What we do

At Mango we offer a traditional bpo service supported by cutting edge technology, state of the art office infrastructure and industry leading management solutions. This tailored approach is currently enjoyed by a portfolio of internationally recognised clients across a range of diverse industries including retail, finance, utilities and charity. The Mango team assist clients with a variety of services including sales calls, customer service contacts, appointment setting, emergency response, social media, DRTV and live chat. The inhouse IT, Client Services and Back Office teams supporting the Contact Centre at Mango ensure a full end to end service for all of your outsourcing needs. Want to know more? Why not get in touch and Talk To Mango .

  • 12

    Years in Operation

  • 150

    Experienced and Dedicated Staff

  • 15

    Countries - working to serve our clients

  • 85

    Years of Collective Contact Centre Leadership Experience

  • 8%

    Turnover/Attrition

  • $10,000,000

    in donations gained for charities

  • 8000

    answered/made calls for our clients every day

  • 24/7/365

    we never close!

How can we help you —

Our Services

Being a 24/7/365 Contact Centre solution with highly trained, experienced and professional agents, Mango can offer a wide range of services to help foster positive and engaging relationships with your customers and clients. Whatever service you require, the team at Mango will find the perfect solution for you. So why not reach out and Talk to Mango today!

  • Inbound & Outbound Sales

  • Market Research

  • Social Media Managment

  • Customer Services

  • Email

  • Live Chat

  • Appointment Setting

  • Emergency Response

  • SMS

  • Payment/Donation Processing

  • TV/Radio/Press Response

  • Data Entry

Industries we excel in —

Industries

Operating across diverse industries, from retail to fundraising, the Mango team will work with you, your customers and third parties to produce an exceptional service. We will respond to your customer's needs, drive results, and maximize sales. We understand the specific needs and legislative governance of each of the complex industries we work across and we have robust processes and procedures to ensure that we consistently deliver for our clients. Whatever industry you work within, we want to hear from you. Let us show you how our experienced, results-driven, and customer-centric team can help you!

Industries

Customer Services

Whether you need traditional phone services, live chat, email response, order processing, or social media management, the Customer Services team at Mango will deliver! Regardless of industry, we understand that your customers are the lifeblood of your business and they deserve an exceptionally high level of service. Using the latest technologies our positive, helpful, and friendly agents will deliver a timely, attentive, and professional service to your customers, focusing on one-stop resolutions while being mindful of your business needs. With research showing it costs five times more to attract new customers than retain existing ones, our approach will help keep your customers, promote loyalty, drive additional sales and allow you to recoup customer acquisition costs.

Financial & Insurance

In these regulated and legislative driven markets, it is important to know that the agents speaking with your customers are highly trained and knowledgeable in this arena. We strive to ensure that our agents are the best in this industry. Whether you want to generate new conversations with prospects, defeat strong competition, or increase business with existing clients, your team at Mango will be experienced, confident, and motivated to support your goals. Using tried and tested methods, combined with leading technology, the team will ensure that your company is promoted in a positive, value-focused, and customer-centric way, all while maintaining a high level of compliance.

Retail/Sales

Providing an unparalleled experience in retail/sales, the Mango team works 24/7/365 to maximize your revenue and growth. Working with several large home shopping, DRTV, and retail providers across the UK, US, and Australia, we will provide a unique end to end service, suggesting improvements and using our experience to drive additional sales and customer loyalty. Combining our experience, passion, and results with your amazing products will allow you to stay ahead of the competition in this ever-growing market. Being adaptable, forward-thinking, and analytical in our approach allows Mango to be uniquely successful in delivering to our clients.

Utility

Mango's knowledge within the ever-increasing competitive utility markets is exceptional. With team members being involved in the deregulation of the energy market in the UK, coming from backgrounds in the gas and electric industries as well as being involved in government service, Mango's expertise is second to none. Using bespoke systems to integrate with your database, Mango will deliver outstanding customer care and manage everything from billing queries, moving home services, payment plans, and fault inquiries. Mango can provide an end to end service for your customers; being 24/7/365 means Mango will always be on hand to answer queries and questions, providing a constant source of support for you and your customers. Our friendly and professional team will become an extension of your business; speaking with your customers in a professional and friendly way, allowing you to concentrate on developing new products and services to enhance your customer's experience.

Charity

Providing innovative, strategic, and exceptionally cost-effective telephone fundraising campaigns, our mission is to support our charity partners in achieving their goals and objectives, whether it be inbound or outbound telephone fundraising. We pride ourselves on providing an unrivaled telephone fundraising service for our clients, proven by our high level of supporter care, exceptional results, and seamless campaign management, all while ensuring every cent you spend is maximized providing a compelling return for your investment. We will work in true partnership with you, in an open and honest relationship, to deliver exceptional, and ethical fundraising campaigns.

IT/Telecoms

Being a business that is heavily reliant on IT and telecommunications, we understand the need for robust and flexible systems and services. The need to quickly speak with a professional who understands the urgency for solutions is essential to giving you and your customers peace of mind. With this in mind, Mango can offer you a dedicated fault handling and management team who will accept fault reporting calls, evaluate lead times in line with the customers' contract, maintain and examine error logs, liaise with customers and engineers, accurately report on cause and solution as well as maintain an up to date database of all your customers. With Mango managing this aspect of your business you can concentrate on what you do best; developing your business to be a leader in your industry.

People we are proud to work with —

Customer Stories

Want to know more about Mango? Why not contact us by visiting ‘Talk to Mango’!
See what we do and how we do it with an insight into some of our current International campaigns...